Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

We’ll deliver your order by the Estimated Delivery Date provided in your Payment Confirmation email.

You can also track your delivery using the tracking list we provide in your shipping confirmation email.

How do I create an account?

Kindly create your account on Accounts page here

How do I change my shipping address?

You can change your address by editing your address in your accounts dashboard.

How do I track the status of my order?

By using the tracking link provided in your shipping confirmation email

Will you keep my credit card information on file?

No we dont keep credit cards details.

Do you charge sales tax?

Tax is included in Product cost already.

Will my items come in one package?

Yes all  your items will be packed in one box.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

Returns must happen within 7 days of product delivery. Our Policy is guided by the CPA of South Africa

I received the wrong item

You can return for a full refund or replacement

My order arrived damaged

You can return the product for a full refund or replacement.

Where should I mail my authorized return?

Email all returns at info@gadgetgyz.com.

How do I receive customer support?

Email At info@gadgetgyz.com or call  +27 61 536 5053

What do I do if I entered an incorrect shipping address?

Email for correction before we dispatch the order.

Can I change or cancel an order after I’ve submitted it?

Yes you can via your account

Can I pre-order an item that is sold out?

Yes is is possible on some selected products