Frequently Asked Questions

Add the products you want to your basket, click Checkout, enter your delivery details and choose a payment method. You’ll get an order confirmation by email straight away.

Credit and debit card, Instant EFT via Ozow and PayFast, and manual EFT. Card and Instant EFT payments clear immediately.

Yes. Payments are processed by PayFast and Ozow, South Africa’s established payment gateways. We never see or store your card details.

Yes — we supply businesses, schools and resellers. Use our quote form or WhatsApp us with the items and quantities you need.

Delivery is free on orders over R999. For smaller orders the delivery fee is shown at checkout before you pay.

Most in-stock orders are dispatched within 1–3 working days, and couriers usually deliver 2–5 working days later. See Shipping & Delivery for details.

You’ll receive a tracking number by email when your order ships. You can also check your order in My Account or WhatsApp us your order number.

Contact us as soon as possible. We can change the address before the order is dispatched.

We can deliver to some SADC countries on request. Please contact us for a quote first.

Yes, within 7 days of delivery, as long as it’s unused and in its original packaging. See Returns & Refunds.

Contact us with your order number and a description or video of the fault. Defective products are covered for at least 6 months under the Consumer Protection Act, and often longer by the manufacturer’s warranty.

Approved refunds are paid within 7–10 working days after we receive the returned item.