Returns & Refunds

Changed your mind (7-day cooling-off)

Under the Electronic Communications and Transactions Act you may cancel an online order within 7 days of receiving it. The item must be unused, in its original, undamaged packaging with all accessories. We’ll refund the full price once the item is back with us and checked; the cost of returning the item is for your account.

Faulty or defective products

If a product is defective, you’re protected by the Consumer Protection Act for 6 months from delivery, and many products also carry a longer manufacturer’s warranty. We’ll arrange a repair, replacement or refund after the product has been assessed by us or the supplier.

Warranty doesn’t cover damage from misuse, power surges, liquid, drops or unauthorised repairs.

Wrong or damaged items

If you received the wrong item or it arrived damaged, contact us within 48 hours of delivery with photos. We’ll collect it and send the correct item at no cost to you.

Items we can’t accept back

• Opened software, gift cards and digital products
• Personal-care items such as earphones or grooming products once unsealed, unless faulty
• Items that are incomplete, damaged by the customer or not in original packaging (change-of-mind returns)

How to return something

1. WhatsApp 061 536 5053 or email info@gadgetgyz.com with your order number and the reason for the return.
2. We’ll send you a return number and instructions.
3. Pack the item securely with the return number and send or drop it off as instructed.

Refunds

Approved refunds are paid back to your original payment method, or by EFT, within 7–10 working days of us receiving the returned item.